Privacy Policy
Data Privacy Officer
Hellobot Inc.
Gawronów St. 6
40-527 Katowice, Poland
hello@iteo.com
Types of Data Collected
Among the types of Personal Data that this Application collects, either independently or through third parties, are cookies and Usage Data. Other Personal Data may be described in different sections of this privacy policy or in dedicated contextual communications related to Data collection. Personal Data can be willingly provided by the User or collected automatically while using the Application.
The use of cookies or other tracking tools by the Application or third-party service providers — unless stated otherwise — is intended to identify Users and remember their preferences solely to provide the requested service. Failure to provide certain Personal Data may impede the Application's ability to offer its services.
The User is responsible for any third-party Personal Data they obtain, publish, or share through the Application and confirms they have the third party’s consent to provide the Data to the Administrator.
Our Use of Cookies: Goals and Methods
Pliki cookies i inne narzędzia śledzące wykorzystywane są w celu:
rozpoznania użytkowników,
zapamiętania ich preferencji,
zapewnienia usług zgodnie z potrzebami użytkownika.
Ich zablokowanie w przeglądarce może uniemożliwić prawidłowe działanie aplikacji.
Możesz uniemożliwić przeglądarce akceptowanie plików cookie (wszystkich lub z wybranej witryny). Ustawienia znajdują się zwykle w menu Opcje/Preferencje przeglądarki — szczegóły znajdziesz w sekcji Pomoc swojej przeglądarki.
Data Processing Methods and Locations
Processing Methods
Administrator przetwarza Dane Użytkowników z zachowaniem należytych środków bezpieczeństwa, aby zapobiec nieuprawnionemu dostępowi, ujawnieniu, modyfikacji lub zniszczeniu Danych. Przetwarzanie odbywa się z wykorzystaniem systemów informatycznych i narzędzi IT, zgodnie z procedurami organizacyjnymi bezpośrednio związanymi z celami wskazanymi w niniejszym dokumencie.
The Administrator handles User Data with utmost security measures to prevent unauthorized access, disclosure, modification, or destruction. Processing is conducted using IT systems and tools, following organizational procedures directly related to the goals outlined in this document.
Beyond the Administrator, in certain cases, Data may be accessible to specific categories of individuals involved in service management (administration, sales, marketing, legal department, system administration) or external entities (e.g., technical service providers, postal companies, hosting providers, IT firms, communication agencies) designated — if necessary — as data processors. An updated list of these entities can be obtained from the Administrator.
Place
Data is processed at the Administrator's headquarters and in other locations where entities involved in processing are situated. For detailed information, contact the Administrator.
Storage Period
Data is retained for the necessary duration to provide the requested service or as specified in this policy; You can request the suspension or deletion of your data at any time.
Purpose and Scope of Data Use
User data is collected to provide services by the Administrator and for the following purposes: analytics and displaying content from external platforms. The scope of Data used for each purpose is described below.
Google Analytics (Google)
Google Analytics is an internet analytics service offered by Google Inc. ("Google"). Google uses the collected data to track and analyze app usage, prepare reports, and share them with other Google services. Google may use the collected data to personalize ads within its advertising network. Data Scope: cookies, Usage Data.
Displaying content from external platforms — Google Fonts (Google Inc.)
Google Fonts is a service for font visualization, allowing you to integrate this type of content into your application's pages. These services may collect data on traffic to pages where they are installed—even when the User is not actively using these services. Data Scope: cookies, Usage Data.
Other
Explore the cutting-edge analytics tools by platform provider Framer Inc, alongside Hellobot SA's custom solutions like the User Panel, available at app.hellobot.pl or app.hellobot.cx. Enhance your business automation with AI voice agents effortlessly.
Enhance your understanding of Data collection and processing
Legal Process
The User's Personal Data may be used by the Administrator for legal purposes, including legal proceedings or preliminary steps required due to misuse of the Application or related services. The User acknowledges that the Administrator might be required to disclose Data to public authorities.
Additional Details About User Data
Regardless of this policy, the App can — upon request — provide the User with additional and contextual information about specific services or the collection and processing of Personal Data.
System logs and maintenance
For operational and maintenance purposes, the Application and third-party services might collect log files (System Logs) to record interactions with the Application or use other Personal Data (such as IP addresses) to do so.
Information Not Included in This Policy
For more details on data collection or processing, feel free to contact the Administrator anytime—contact details are provided at the beginning of the document.
User Rights
The user has the right to obtain information at any time about whether their Personal Data is being stored, as well as to: know its content and origin, verify its accuracy, or request completion, deletion, updating, or correction, transformation into anonymous data or blocking of data processed unlawfully, as well as to object to its processing for any legally justified reasons.
Requests should be directed to the Administrator using the contact information provided above. The application does not support "Do Not Track" signals. To check whether third-party services honor "Do Not Track", please refer to their privacy policies.
Privacy Policy Updates
The Administrator reserves the right to implement changes to this policy at any time by publishing them on this page. It's recommended to check this page frequently and take note of the last modification date. If you do not accept the changes, you should stop using the Application and may request the Administrator to delete your Personal Data. Unless otherwise indicated, the current version of the privacy policy applies.
Discover Our Policy
Personal Data: Empower Your Business with AI Voice Agent Automation
All information related to an individual, legal entity, institution, or association that is or can be identified, even indirectly, by reference to other details, including an identification number.
Data Usage Insights
Automatically collected information by the App (or third-party services used within) includes: IP addresses or domain names of user computers, URI identifiers of requested resources, request timing, method used to submit requests to the server, response size, response status code (success/error, etc.), country of origin, browser and operating system properties, various visit timing parameters (like time spent on each page), and navigation path details in the App, along with other parameters related to the user's IT environment.
User
The person using the Application, either identical to or authorized by the Data Subject, to whom the Data pertains.
Processing Partner
An individual or entity, public authority, agency, or another body authorized by the Administrator to process data in accordance with this policy.
Data Admin/Owner
The individual or entity, public authority, agency, or any other body that independently or together with others determines the purposes and means of processing Personal Data and security measures for operating and using the Application. Unless stated otherwise, the Administrator is the Application Owner.
App
A hardware or software tool for collecting User Data.
Delightful Treat
A small file stored on the User's device. (For more about cookies, see your browser's documentation.)
Legal Details
Note for Users in the EU: this information has been prepared to fulfill the obligations arising from Directive 95/46/EC and Directive 2002/58/EC (as amended by Directive 2009/136/EC) regarding cookies.
